Parature from a user's perspective
The organization I was in was used by IT as a Helpdesk tool to capture, route and track Helpdesk tickets. I believe it was only being used …
Overview
What is Microsoft Parature (Discontinued)?
Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in…
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What is Microsoft Parature (Discontinued)?
Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…
What is Salesforce Service Cloud?
Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.
Product Details
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- Tech Details
What is Microsoft Parature (Discontinued)?
Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged to migrate to Microsoft Dynamics 365 Customer Service.
Microsoft Parature (Discontinued) Competitors
Microsoft Parature (Discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(13)Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
August 06, 2014
Parature - meh!
I was using Parature when I was working at Blackboard Inc. The product was used as a CRM for our internal use and then was being used as a tracking/ ticketing system for our external clients. It was used only across Student Services and it addressed the problem of keeping track of of tickets and issues.
- It has a lot of in depth features. They are almost to many of them.
- The product is not user friendly at all. This needs to be worked out if Parature is going to make its mark on the industry.
- The tickets system is sloppy at times and seems to have a mind of its own.
- The custom version that was created for Blackboard was so up and down it was very frustrating
- The back end of Parature is very complex
- I believe with some major work the product could be great.
- Tickets seemed to disappear in the data base.
- The back end dynamics of the program as far as programming were so complex it was hard for our programmers to diagnose
- There was no training offered and when you had to call in for support it took days or weeks to get a response.
Salesforce is so much more intuitive and the layout is so much better. I never had any training nor did I need it with SF and with Parature it was a constant battle to understand its issues. I don't like to feel I have to resort to a manual every time I use the product.
Yes
We did but never saw a difference between normal support compared to premium.
nope
- Every functions was a struggle
- Custom reports were by far the most irritating
- The usability was difficult to handle.
- Logging in and that could be a struggle sometimes
- There was no cross functionality to be able to switch from window to window
- The reports were always hit or miss if things were going to time out or not
Yes, but I don't use it
August 03, 2014
Para-TROOPER - A "die-hard" soldier of a ticketing system.
Currently, my organization uses Parature for our student and instructor support. It is not being used by our entire organization, but we have several departments that service tickets via Parature. It is terrific for providing quick responses, knowledge base article review/entry, and communication. Reports are easy to build and print.
- Parature allows to mass edit tickets.
- Parature will easily give you counts for each queue, folder, and sub-folders.
- Parature has all the selections available to address a ticket professionally.
- Parature has a mobile version that is extremely user-friendly
- Once in a ticket Parature will not allow you to go to the next/previous ticket
- The search options are a little broad in Parature.
- Tickets sometimes default to a Work in Progress Queue (depending on your selection) without telling you.
- Parature allows for better Customer Service
- Can follow up automatically for tickets
- Will automatically close tickets that haven't been responded to.
- Allows customers to reopen tickets easily and not allow them to be missed.
Between SolarWinds and Altiris, I like the advantage that Parature gives. The auto reply is a huge assistance when dealing with people outside of my organization.